This Refund Policy explains when AppLabx GEO Audit credit purchases may be refunded and how failed-report cases are handled.
Last updated: April 17, 2026
If a report fails to generate because of a confirmed application error, billing error, or unrecoverable processing fault on our side, we may restore the consumed credit or issue a refund at our discretion.
Where technically possible, webhook-confirmed failed payment or reversal events may automatically update your billing status inside the platform.
Refunds are generally not issued for completed reports, change-of-mind purchases, user input mistakes, or dissatisfaction with a report when the service executed successfully.
Credits already consumed on completed audits are normally treated as used platform value unless a verified system fault occurred.
If you believe a charge or report outcome should be reviewed, contact hello@applabx.com with the account email, payment date, amount, and a short description of the issue.
We may request additional context before deciding whether to restore credits, issue a partial refund, or decline the request.
Approved refunds may take additional time to appear depending on Stripe, PayPal, card networks, or the customer bank.